Privacy Policy

Delete your WanJu Park account and data

Use the email link below to request deletion of your account and associated data without reinstalling the app. Email from your registered address and state that you want deletion. We will identify the account before processing the request.

Request account and data deletion by email

support@inunekosougouseiyaku.com · 犬猫総合製薬株式会社

If you can use the app, sign in to your linked account and choose Delete account on the Account screen.

Account closure initiates deletion of your account information, saved works, photos and videos. Deleted data becomes unavailable in the app before storage removal completes. For individual works or photos, use the app's delete function or contact the same support address.

Purchase verification, reports and audit records are retained as needed for fraud prevention, appeals and legal obligations. See the retention and deletion policy below.

Cancel Premium auto-renewal separately in the store where you purchased it (App Store or Google Play).

犬猫総合製薬株式会社 respects user privacy in WanJu Park and explains how information is handled in this policy.

Information we collect

• Device token linked to your account for managing coins and app state.
• Push notification token, only when notifications are allowed.
• Uploaded pet photos used temporarily for AI sticker generation.
• Generated sticker images stored so users can download them.
• Prompts, themes, poses, and other text entered for generation.
• Apple In-App Purchase (iOS) / Google Play Billing (Android) transaction verification information.
• User ID and reward completion information used for free coin offers.

How we use information

• To generate sticker images with AI.
• To manage coin balances and verify purchases.
• To prevent duplicate purchase grants and misuse.
• To notify users when generation is complete.
• To provide and improve the service.
• To display free coin offers and award coins when offer conditions are met.

External services

Sticker creation and editing use fal.ai (currently the OpenAI GPT Image 2.5 model), receiving selected photos, phrases and edit instructions. Titles and phrase suggestions use Google Gemini, receiving the photos, phrases or themes needed for the request. Phrase-only suggestions use the entered theme. We explain this sharing and ask permission before sending data to external AI. You can withdraw permission under AI data sharing in Account; this applies to future requests, not work already started. Non-AI features remain available without permission. Provider policies: https://fal.ai/legal/privacy-policy and https://policies.google.com/privacy.

In-app purchases are processed by Apple on iOS or Google Play on Android. We do not receive credit card numbers or similar payment details.

Free coin offers use SKYFLAG by Skyfall Inc. We send your user ID to Skyfall when opening its offer page and receive completion information to award coins. Skyfall privacy policy: https://skyfall.co.jp/privacy-policy/.

Retention and deletion

• Saved works and albums are retained until you delete them.
• Purchase verification information is retained as needed for credit balance management and fraud prevention.

Referral measurement from group apps (MUMEI Ads)

Only if you install WanJu Park from a WanJu Park ad shown in a MUMEI group app, the app sends the following to the ad server (ads.mumei.holdings) of MUMEI HOLDINGS K.K., together with the reference code of that ad, to measure which ad led to the install: that the app was installed, whether it was used on days 1, 7 and 30 after installation, and the amount, currency and product of in-app purchases. On Android, the reference code is read from the install information provided by Google Play.

This does not include your name, email address or any device identifier (such as an advertising ID). Nothing is sent if you did not come from an ad. The recipient stores each event, and IP addresses received during communication are not stored. MUMEI HOLDINGS K.K. is a company in the same MUMEI group as ours.

Contact

For privacy requests, contact support@inunekosougouseiyaku.com.

Family albums and retained data

Family photos, videos and pet information are controlled by member permissions. Analytics events do not include photos, post text or names.

Within the scope needed to provide the service, providers include Supabase for authentication and data, Cloudflare for delivery and storage, Railway for server processing, fal.ai for image generation and Google Gemini for titles and phrase suggestions, and OpenAI or configured providers for public content safety checks. Apple and Google provide push and purchase services.

Temporary generation files are handled separately from saved works and albums. Saved works, photos and videos are retained until user deletion; unpublishing does not delete the original family photo. Account closure initiates deletion of that user’s account data. Purchase verification, reports and audit records are retained as needed for fraud prevention, appeals and legal obligations. Deleted data becomes unavailable in the app before queued storage removal completes.

Account, weather and usage data

For sign-in and account recovery, we process email addresses, names supplied by sign-in providers, account IDs and device identifiers. Photos, videos, posts, purchase history and push tokens are linked to accounts or devices. Identifiers without a real name are not treated as anonymized data.

For weather, we process the latitude, longitude and label of selected places. Current location is accessed only with permission; saved places are retained with your account. We use services including Apple WeatherKit for weather and the Geospatial Information Authority of Japan for warning-area lookup.

We record interaction events, display and request timings, error types, and OS and app versions with account or device identifiers for usage analysis and troubleshooting. For data handling on free coin offers, see the Skyfall policy linked above.

Purchases in WanJu Store

Purchases open our online store's Shopify checkout inside the app. Your name, email address, delivery address, phone number and payment method are entered there and stored in Shopify as our order. We do not receive card numbers. If you sign in with a store account, the app reads and displays order and delivery status from Shopify and stores sign-in information on your device. The app's server does not store buyer information. Order notifications use the order number, amount, products and source (app or web), without buyer personal information.

We use this information to sell and ship store products and respond to inquiries. Shopify handles checkout and order management. We use logistics contractors for shipping and provide them with your name, address and phone number for delivery.

To request deletion of your store account, email support@inunekosougouseiyaku.com from your registered email address. This is a separate process from deleting your WanJu Park account. Order records are retained as long as needed for legal obligations and related purposes.

Walk and notebook records

With your permission, we access location during a walk to record its route map and distance. Routes (location history) stay on your device and are not sent to the server. Walk duration, distance, steps (if you allow motion access) and potty logs are saved as pet notebook records linked to your account and can be viewed by family members sharing the notebook. Location access continues while the app is in the background during a walk and stops when you pause or finish it.

We use this information to save walk and notebook records and share them with your family.

Nearby places and reviews

To find nearby places, we send your current or selected location to Apple Maps search. The text, rating, posting date and display name of your reviews are visible to other users. Reports and blocks are saved to keep the service safe.

We use this information to display reviews and respond to inappropriate posts.